Return & Exchange Policy
2-Day Reporting Rule
All return or exchange requests must be reported within 48 hours (2 days) of delivery. Requests after this period will not be accepted.
Issue From Our Side
- Wrong product delivered
- Wrong size or colour sent
- Manufacturing defect
- Damaged product received
If the mistake is from our side, Cool Culture will bear all charges and provide replacement or refund.
Issue Not From Our Side
- Size issue due to customer choice
- Change of mind
- Order placed incorrectly by customer
In such cases, the customer must pay both charges: return shipping and reshipping charges.
Exchange Policy
- Size, colour, or product exchange allowed
- Request must be raised within 2 days
- Product must be unused, unwashed, and with original tags
- Only one exchange per order
- Subject to stock availability
Refund Policy
Refunds are applicable only if the issue is from our side. COD refunds will be processed via UPI or bank transfer. Processing time: 5–7 working days.
Cool Culture reserves the final right to approve or reject any request after verification.
For any issues or support, contact us at hello@coolculture.in