General

These Terms & Conditions govern the use of the Cool Culture website and services. By accessing or purchasing from this website, you agree to be bound by these terms. Cool Culture reserves the right to update these terms at any time without prior notice.

Products & Information

• All products are subject to availability
• Minor colour or design variations may occur due to screen or lighting differences
• Product images are for reference purposes only

Pricing & Payments

All prices are listed in INR and may change without notice. Payments are processed through secure third-party payment gateways. Cool Culture is not responsible for payment failures caused by external providers.

Orders & Cancellations

• Orders can be cancelled only before dispatch
• Orders cannot be cancelled once shipped
• Cool Culture reserves the right to cancel orders due to stock issues, errors, or suspected fraud

Shipping & Delivery

Delivery timelines are estimated and may vary due to logistics partners, weather conditions, or unforeseen circumstances beyond our control.

Returns, Refunds & Exchanges

All returns, refunds, and exchanges are governed by our Return & Exchange Policy. If the issue is not from our side, the customer is responsible for all return and reshipping charges.

Cash on Delivery (COD)

• COD orders are subject to verification
• Repeated COD refusals may result in order restriction or blocking
• Cool Culture reserves the right to disable COD for specific users or locations

Intellectual Property

All website content, including designs, logos, images, and text, belongs to Cool Culture. Unauthorized copying or reproduction is strictly prohibited.

User Conduct

• Providing false or misleading information is prohibited
• Misuse or interference with the website is not allowed
• Violation may result in denial of service or legal action

Limitation of Liability

Cool Culture shall not be liable for indirect or consequential damages arising from the use of this website or purchase of products. Use of the website is at the customer’s own risk.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to Indian jurisdiction only.